Carwow Reviews

Carwow has an overall rating of 4.5 based on 96 reviews. Customer feedback on Carwow is mixed: Carwow reviewers highlight positive aspects like easy to use platform, competitive pricing, wide selection of cars, excellent customer service, which strongly appeal to car buyers looking for a hassle-free experience and competitive deals. However, Carwow is often criticized for its limited dealer options in some areas, potential for hidden fees, variable response times, occasional issues with delivery.

4.5/5.0

96 reviews

5 Stars

79

4 Stars

8

3 Stars

4

2 Stars

1

1 Star

8

All Carwow Reviews (96)
layth007.xxx
January 31, 2023
"Awesome experience, totally recommend it!"
I sold my car through CarWow, and let me tell ya, it was a fantastic service! The app and website were super easy to use, and the whole process that came after was smooth as butter. They were really professional, and I ended up with a price for my car that I was pleased with. CarWow really takes the hassle out of selling. Overall, it was a great experience, and I’d definitely suggest it to others!
MichelleBrewer
January 31, 2023
"Doesn't quite capture the auction vibe."
Not too shabby, but it sure doesn't give off that auction feel. Be ready for the dealer to negotiate the price for every tiny scratch or anything they reckon needs fixing to sell it. Tires, brake pads, you name it. I thought that if you pointed out these issues when posting the ad, it would be a smoother ride, but it turned out to be less straightforward than just having the dealer pick up your car.
Lisa.Moreno
January 31, 2023
"Great experience! Exceeded my expectations!"
I was leaning towards a 4-star rating due to some minor communication issues, but hey, we live in a fast-paced world where everyone wants things done ASAP, so I decided to give it a full 5 stars!

I sold my BMW 1 Series via CarWow, and it was a fantastic experience. After having a tough time trying to sell the car on my own, I reached out to CarWow. They initially offered me a reserve price that seemed a bit low, but I managed to negotiate it a bit higher. Of course, you know you'll get lower offers when trading in. Anyway, the car went up for sale on a Tuesday, and by around 3:30 PM, I got the alert that it had sold. To my surprise, it went for £1100 more than what I had set as the reserve! I couldn't help but smile at that moment. Honestly, I thought it would sell for more than the reserve since it was a nice car.

I sent all the necessary documents to CarWow, and they set up the collection for the next Monday. The collection team was on time and kept me updated about their arrival. When they showed up, they inspected the car, contacted the dealer, and I received payment in just 5 minutes. And just like that, the car was off my hands!

Overall, it was a really pleasant experience, and I would definitely think about selling through CarWow again.
bluekoala850
January 31, 2023
"My experience with Carwow's service was..."
I gotta say, the service I got from Carwow was pretty solid, and the price I ended up with was actually £200 higher than what I expected. But here's the kicker: the payment they promised in 24 hours? Yeah, that didn’t show up. I reached out to them to find out what was going on, but I had to sit tight for a whole 56 hours before the payment finally came through. No apologies or anything, and honestly, I didn’t hear a peep from the buyers after that. I get that this wasn’t really Carwow's doing, but it definitely left a bit of a bad taste in my mouth overall.
greentiger292
January 31, 2023
"Disappointing Service at Mercedes Benz Grimsby"
The service I received from the Mercedes Benz Grimsby dealership was really lacking. They kept assuring me that the 7-day complimentary first cover Merc insurance would be ready for me to help with picking up my new car. However, after a long 3-hour drive on a weekend to the dealership, I was informed by Mercedes Insurance that, for some reason, the 7-day free first cover wasn’t going to be available. I was also told that the dealership had given me incorrect details about the insurance. This left me in a tough spot, scrambling to find an online car insurance policy at the last minute just to be able to take my car home.
happymeercat900
January 31, 2023
"Selling Your Car Safely: Tips and Tricks"
All my questions got answered fast, making everything go really smoothly. The dealer who purchased my vehicle was right on the mark with both picking it up and handling the payment. Cheers, George Mortimer
blackswan956
January 31, 2023
"Fantastic journey with Mariana..."
Had a fantastic journey with Mariana, who was super helpful and made sure everything went off without a hitch. The car dealership was also a pleasure to work with, so thanks a bunch!
lazyswan974
January 31, 2023
"BMW 320i Review"
Using Carwow is a breeze, and I get offers just moments after I complete the form. The site is nicely laid out and super simple to get around. I’d really appreciate it if I could see deals from dealerships all over the country, not just the ones nearby.
zoomyhaxor
January 31, 2023
"Appreciation for Carwow (Jose)"
Super helpful and courteous, which made everything straightforward and a breeze. I honestly didn’t expect it to be this hassle-free, and the ongoing communication from the friendly team was nice, knowing they were around.
Denise.Alvarez
January 31, 2023
"Ford Purchase"
Had a fantastic time using this service, super user-friendly. It's awesome when the car agents respond quickly. I managed to snag a car through carwow, but I'm still waiting on my gift from them, even after providing the dealer's info and all that jazz. The only downside is that there aren't enough dealers listed from Northern Ireland and the south of Ireland.
LeeDavidson
January 31, 2023
"Incredibly Simple Process"
The whole experience from start to finish was smooth as butter. I put my info in over the weekend, and by Monday, my car was up for sale and sold for £500 more than I expected. Picked it up just five days later! Couldn't be better.
EnriqueBell
January 31, 2023
"The simplest and most successful car selling experience..."
This has been the simplest and most successful car selling experience I've had in more than three decades. Just snap some photos, be truthful in your description, and chill out. Carwow keeps you in the loop constantly and lets the dealers handle the heavy lifting. I’ll surely use this service again.
freakcata00
January 31, 2023
"Impressive service all around"
This operation is quite impressive, always kept in the loop and support is there in the background if you need it. Definitely recommend!
hollyelliston45
January 31, 2023
"Terrible customer support, no assistance. Really disappointing"
The so-called 'customer service' team doesn't reply to any emails. It's a nightmare trying to reach them by phone at any hour. The seller turned out to be a fraud, and the vehicle hasn't been sold. I'm stuck because I can't even relist the car since no one seems to care to respond. Now I'm checking out Motoway and Webuyanycar. Truly awful customer support, no assistance. Really disappointing.
orangepanda127
January 31, 2023
"Positive shopping experience"
Carwow provided me with a starting reserve price that matched what I found on other similar sites. A dealer in the auction met that price, and when he came to pick up the car, he didn’t try to lower it, unlike my experience with webuyanycar, who attempted to reduce it by a third during the inspection. Carwow kept me updated throughout the whole process and checked in at every step to see how they could assist. The dealer who showed up was fantastic, and after a quick test drive and inspection, the agreed amount was transferred immediately.

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